Smoky Mountain General Store Company is the "Best/Easiest" company I have ever dealt with in the United States, no exaggeration, the absolute honest truth! The punctuality and thoroughness are outstanding! The customer service agent, Ciarra, gave absolutely the best customer service I've ever been offered. Please order from this company for your needs. You will be glad you did.

Matthew

Very pleased with the service & professionalism. Our order arrived within 5 days, we were told by a local company that it would be 18 weeks. Our refractory panels arrived on Friday and we installed on Saturday and they fit perfect!!! Saved almost $2,000 by doing it ourselves!

Beverly

I was looking to purchase some replacement firebrick panels in my fireplace. Found these on the Smokey Mountain General Store website. I was nervous about purchasing these as I was afraid they might not exactly match my original panels since the manufacturer of the fireplace was no longer in business. Even though the part numbers matched.
Ciarra, who I cannot say enough good things about went and got the actual dimensions of all the panels and sent them to me to ensure they matched.
We had multiple conversations via email and phone in regard to sizes, prices and shipping options. Always with a friendly upbeat tone.
Not only did I receive my shipment in 2 days but no one else I could find was cheaper.
Thanks Again!!

Scott

Exceptional!! Ciara was so helpful getting us the most beautiful fireplace. Shipping to WA state was a breeze. Best customer support and service. They offer a military discount that made the price more than 1K less than the competitors. Our contractor was having issues and Ciara walked him through how to install it. They are seriously the best. 100% recommend! If we ever need another fireplace we will go with SMGS.

Marie

I happened to stumble on this website searching for parts for one of my clients. I must say I wish I had found these folks a long time ago... While requesting remotes for a direct vent system, Ciarra was very helpful in matching compatibility to ensure it was going to work with the fireplace unit and saved a bunch!! Prices are FIRE and customer service is amazing! Just placed another order with them for some log sets and again... Saved a bundle by going though Smoky Mt General ..Thank you ladies very much for all your help!

Johnny

Quick and well packaged shipment for motor Freight , No Damage at all.
The great packaging does make sense.
Great Quality. Excellent price replaced Hearth and rear back REF. looks great! This is the best you will find. Majestic BC42 2004 vintage.

R R

I highly recommend Smoky Mountain General Store! The customer service is outstanding and very quick to respond for any questions/issues. It is hard to find an honest company these days so it is great to see this company standing by their guarantees.

Anish