Freight Delivery Receiving Checklist

• ☐ Confirm the shipment is yours. Verify the number of pallets, cartons, and/or pieces matches the delivery paperwork.
• ☐ Inspect the outside of the shipment. Look carefully for crushed boxes, punctures, tears, dents, broken bands, damaged wrapping, leaning pallets, or any other signs of freight damage.
• ☐ Open and inspect all packages before signing. Check the contents for both visible and concealed freight damage.
• ☐ Check for missing items. Compare the items received with your order and delivery paperwork.
• ☐ TAKE PHOTOS BEFORE THE DRIVER LEAVES. Photograph the pallet, packaging, boxes, product, and any visible damage.

• Clearly write "DAMAGED" on the freight delivery receipt.
• Describe the damage on the delivery receipt whenever possible.
• Do not sign the delivery receipt as received in good condition if damage is present.
• Refuse the entire shipment if there is significant visible damage, such as a crushed or leaning pallet, extensive box damage, exposed product, or damage affecting multiple items.
• If only one or two items are damaged, please note the specific damaged item(s) on the delivery receipt and contact us immediately so we can arrange replacement(s) as quickly as possible.
• Report damage immediately using the contact information at the bottom of this checklist.

• Write the specific missing item(s) or piece(s) on the delivery receipt before signing.
• Take photos of the shipment as it was delivered.
• Report missing items as soon as possible using the contact information at the bottom of this checklist.

Before signing, write the following statement clearly on the delivery receipt:

Take photos of the shipment and report the issue immediately using the contact information at the bottom of this checklist.

Do not authorize the freight carrier to leave your shipment without someone present to inspect and accept it.

If a shipment is left without inspection, identifying and documenting freight damage may become much more difficult.

Your shipping confirmation will include:

• Freight carrier name
• PRO / tracking number
• Number of pallets or pieces
• Estimated delivery information
• Carrier contact information

For shipments traveling via a Freight Carrier/Semi-Truck, you may track your shipment using the PRO number provided in your shipping confirmation or contact the carrier regarding delivery appointments.

Signing a freight delivery receipt without noting damage or missing items may indicate that the shipment was received in acceptable condition.